Service Systems Engineering and Management
Motivated by the fact that service systems contribute to more than 75% of US GDP and provide close to 80% employment, a significant portion of my research efforts focused on improving service systems other than healthcare, such as education and hospitality. Since humans do a major portion of the work in the service industry, there exist a lot of variation, delays, non-value-added activities in their process. My research has led to the identification of these inefficiencies and the adoption of a new, improved process that was driven by techniques such as lean, six sigma, simulation modeling, and data analytics. Some of my recent publications are as follows:
- Kambli, A., Sinha, A. A., & Srinivas, S. (2020). Improving campus dining operations using capacity and queue management: A simulation-based case study. Journal of Hospitality and Tourism Management, 43, 62-70.
- Srinivas, S., & Rajendran, S. (2019). Topic-based knowledge mining of online student reviews for strategic planning in universities. Computers & Industrial Engineering, 128, 974-984.